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Shipping and Returns

Shipping Policy

Thank you for choosing United Espresso LLC. We are committed to delivering your products in a timely and secure manner. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1–3] business days.

  • Freshly Roasted Coffee: To ensure maximum freshness, our air-roasted coffee is roasted to order. Orders containing coffee may take an additional [1–2] business days to process depending on our roasting schedule.

  • Equipment & Parts: Standard stock items and parts ship within our normal processing window. Large commercial equipment or specialized espresso machines may require additional handling and testing before shipment.

Note: Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer several delivery tiers to accommodate your needs:

Shipping MethodEstimated Delivery TimeShipping Cost

Standard Ground3–7 business daysCalculated at checkout

Expedited Shipping2–3 business daysCalculated at checkout

Freight Delivery (Large equipment)5–10 business daysQuoted per order / Flat rate

3. Freight Shipping for Commercial Equipment

For heavy equipment, such as commercial espresso machines and large grinders, shipments are handled via freight carriers.

  • Liftgate Service: If your delivery location does not have a loading dock, please select Liftgate Service at checkout.

  • Delivery Inspection: You must inspect the freight shipment for any visible signs of damage before signing the carrier's delivery receipt. Note any discrepancies directly on the bill of lading.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will typically become active within 24 hours.

5. Damages, Loss, and Shortages

United Espresso LLC is not liable for products damaged or lost during transit if the damage is not reported immediately upon receipt.

  • If you receive your order damaged, please save all packaging materials and damaged goods.

  • Take clear photographs of the exterior packaging and the damaged items, and contact our support team within [48 hours] of delivery to initiate a claim.

Return and Exchange Policy

At United Espresso LLC, we stand behind the quality of our products and services. If you are not entirely satisfied with your purchase, we are here to help you navigate the process.

1. Coffee & Perishable Goods

Due to the perishable nature of freshly roasted coffee, we cannot accept returns or offer reflections on coffee orders once they have been shipped.

  • If there was an error with your order (e.g., wrong grind, incorrect roast, or missing items), please contact us within 48 hours of delivery, and we will promptly send a replacement at no additional cost to you.

2. Commercial Equipment & Machinery

All commercial espresso machines, grinders, and large equipment sales are considered final.

  • Defective on Arrival (DOA): In the rare event that equipment arrives mechanically defective, it is covered under the manufacturer's warranty. Please notify us immediately so we can coordinate factory-authorized service or a replacement.

  • Restocking Fees: Under exceptional circumstances where a return is approved by management for unopened, unused commercial equipment, a [15% to 25%] restocking fee will apply, and the customer is responsible for all freight shipping charges.

3. Parts and Accessories

For standard, non-electrical parts and espresso accessories, we offer a [30]-day return policy from the date of delivery.

  • Condition: Items must be completely unused, unaltered, and in their original, undamaged manufacturer packaging to qualify for a refund.

  • Exclusions: Electrical components (e.g., control boards, heating elements, wiring harnesses) are non-returnable once opened or installed, as they are susceptible to damage from improper installation.

4. How to Initiate a Return or Exchange

  1. Contact Support: Email us at [Your Email Address] or call [Your Phone Number] to request a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be processed.

  2. Package Wisely: Securely pack the item in its original packaging along with a copy of your receipt or order confirmation.

  3. Shipping: Ship the item to the return address provided by our team. We highly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refunds

Once your return is received and inspected, we will send you an email notifying you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5–7] business days.

  • Original shipping costs are non-refundable

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